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FAQS

HOW DOES PURCHASING WORK

Buying at Sammy Studios is super easy all you do is add the products you want to buy to your cart then click checkout. At the checkout we will collect billing details so that your bank is able to verify your payment. After purchasing you are then taken to a page containing all the downloads (they are also emailed to you). Your details are stored in a secure server and are kept in accordance with British data protection laws. 

MY TRANSACTION FAILED

If your transaction declined you can fix it in two ways. 

The first way to get your transaction to approve is to simply call up your bank and ask them to approve it this process takes less then 10 minutes normally and will lead to you being able to make hassle free purchases in the future.

The second method you can try is using a IOS device and safari to pay using apple pay. Your products are still emailed to you so there is no need to worry about losing the files.

TERMS OF SERVICE

When purchasing you agree to following terms:

 

  • A The Buyer acknowledges that they are, without exception, completely agreeing to these terms upon purchasing any item from Sammy studios

 

  • B The Buyer agrees not to re-sell, leak, trade, or give anyone the item they have purchased.

 

  • C The Buyer agrees to acknowledge Sammy studios as the developer of the item they have purchased, and not take credit for the item they have purchased.

 

  • D The Buyer acknowledges that there will be NO refunds given following the purchase of this product. Along with the right of the seller to retract whitelists for any reason they see fit.

 

  • E The buyer agrees to send any proof of item download, emails from Sammy studios and proof of purchase if asked.

 

  • F The Buyer agrees that if this Agreement is violated they are subjecting themselves to a DMCA takedown and potentially a ban from ROBLOX, in addition to other major communities.

  • G The Seller acknowledges that they are to provide the Buyer with any product the Buyer has purchased within reasonable time of the purchase.


The Seller and Buyer acknowledge that this Agreement commences as of the Commencement Date

PRIVACY AT SAMMY STUDIOS

DATA AND INFORMATION COLLECTION

What data do we collect and how?

Our website will explicitly collect the following data from users of the website through their manual input:

  • Email

  • First Name

  • Last Name

  • Discord Username

  • Roblox Username

  • Billing information

Furthermore, our website automatically collects some data when you enter the site such as your IP address, the date, times and frequency with which you access the website and the way in which you interact with it.

How is your data used?

Our website and company collects your data so that we can:

  • Process, manage and complete your orders

  • Manage your account

  • Log and track orders and interactions

When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How is your data stored?

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Our website and company uses technical and organisational measures to safeguard your Data. We store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately.

What are your data protection rights?

Sammy Studios would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Sammy Studios for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Sammy Studios correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Sammy Studios erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Sammy Studios restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Sammy Studios  processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Sammy Studios transfer the data that we have collected to another organization, or directly to you, under certain conditions.

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